Shipping, Return & Refund Policy

Order Processing & Shipping Time

All orders are processed and shipped within 1–2 business days after payment is successfully received, excluding weekends and holidays.

Once your order has been shipped, delivery timeframes are determined by the shipping carrier. We are not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.

Refund & Return Policy

We stand behind the quality of our products and want you to be fully informed about our return and refund process before making a purchase. Please read this policy carefully.

7-Day Return & Complaint Window

All return requests or product complaints must be submitted within 7 days of receiving your order. Requests made after this time frame will not be eligible for review.

Eligibility for Returns

To be eligible for a return consideration:

• The item must be unused, unopened, and in its original condition

• The product must be returned in original packaging

• Proof of purchase (order number or receipt) is required

• Photographic evidence may be requested for review

Non-Returnable & Non-Refundable Items

The following situations are not eligible for returns, refunds, or exchanges:

• Wrong item selection by the customer

• Damage caused by customer misuse, mishandling, or improper storage

• Damage caused during shipping by the carrier

• Opened, used, or tampered products

• Final sale, clearance, or promotional items

• Perishable or consumable goods

• Digital products or downloadable items

No Exchanges Policy

We do not offer exchanges under any circumstances.

If an item was ordered incorrectly or damaged due to customer handling or shipping carrier issues, a new purchase must be made to receive a replacement.

Damaged or Incorrect Items

If you receive an item that is incorrect or damaged upon arrival, you must:

• Notify us within 7 days of delivery

• Provide clear photographic evidence of the issue

• Keep all original packaging until the claim is reviewed

Failure to report issues within the 7-day window will result in the claim being denied.

Shipping Responsibility

• Customers are responsible for all return shipping costs unless otherwise stated

• Shipping fees are non-refundable

• We are not responsible for lost or damaged return shipments

Refund Processing

If a return is approved:

• Refunds are issued to the original payment method

• Processing time is typically 7–10 business days

• Original shipping charges are not refunded

Chargebacks & Disputes

By completing a purchase on our site, you agree to this policy. Initiating a chargeback without first contacting us may result in permanent account restrictions.

Policy Enforcement

We reserve the right to:

• Deny any return or refund request that does not meet the conditions above

• Update or modify this policy at any time without prior notice