Shipping policy
All the shipments from israelitemarket.com/Israelite Market are based on United States Post Office daily shipping rates, everyday varies. If you're in another country, please convert your pricing. Shipping prices are subject to change. Shipping prices may vary depending on size of order. But if your order exceeds the size of our default flat rate package, we will modify the shipping price according to the size. So, if you see your invoice with a higher shipping price then what you have seen during purchase aforementioned is why.
1. How long before my order is processed and shipped out?
Normally we will ship products 1-2 business days after the confirmation email sent. Please allow 1-2 days to ship out.
2. How long it will be before I receive my order?
Most orders will be received within 2-5 business days after processing and shipping out, such as the United States, Europe, and Canada. But you can experience delays by the shipping carrier due to holidays, and influx of packages being shipped. If you're experiencing any delays do know that this has nothing to do with the Israelite Market but with the shipping carrier.
On very rare occasions, international shipping to some countries may take 5-10 days or even longer for some slow-to-ship countries such as South American countries and African countries.
We are not responsible for any delays caused by the destination country's customs clearance processes.
Natural disasters and Covid-19 may limit our shipping carriers to operate or pick up from our warehouse may cause delays.
3. What is the status of my order?
You will receive an email when your order has shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the consumer service directly prior to contacting us. Please allow 1-2 days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Email: israelitemarket@gmail.com
4. What if I'm missing items or received the wrong merchandise?
Any merchandise(s) that is wrong or missing in the order due to our fault, please contact us within 7 days from the time you receive the order. We will investigate the issue and respond within 1-3 business days from the day that the issue is reported to us. If the customer reports the issue after 7 days, we assume the customer has received the entire order as indicated on the invoice and will not be liable for any missing product(s) or wrong item(s) shipped.
5. Do you ship to PO boxes or Military APO/FPO addresses?
No, please don’t leave PO boxes or Military APO/FPO address as your shipping address.